Medical Case Manager
A skilled Medical Case Manager is essential in ensuring seamless coordination and efficient management of personal injury cases. By serving as the primary liaison between patients, providers, law firms, and funding companies, this role supports both the clinical and administrative sides of care while maintaining accuracy and professionalism.
From overseeing case progress and managing communication to handling medical billing and EMR documentation, the Medical Case Manager ensures that each case is tracked, documented, and supported with precision. With expertise in billing processes and systems like AthenaHealth, they bring clarity and efficiency to complex workflows.
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Overview
We are seeking experienced Medical Case Managers to oversee and manage personal injury cases within our medical practice. This role plays a key part in coordinating communication among patients, medical professionals, law firms, and funding companies—with a strong emphasis on medical billing expertise and familiarity with EMR systems such as AthenaHealth.
Key Responsibilities
Qualifications
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Serve as the primary point of contact between our medical team, patients, law firms, and funding companies.
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Collaborate with healthcare providers to understand and manage the details of personal injury cases.
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Manage and execute medical billing processes, including preparing, reviewing, and submitting claims to ensure accuracy and compliance.
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Handle requests from law firms and funding companies, including billing, medical reports, and case updates.
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Monitor case progress and ensure adherence to medical and legal procedures.
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Support the development and implementation of care plans for personal injury patients.
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Maintain accurate, organized, and confidential patient records in accordance with privacy regulations.
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Utilize EMR systems (e.g., AthenaHealth) to manage patient information and documentation.
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Proven experience in medical case management, especially with personal injury cases.
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Strong expertise in medical billing and a solid understanding of healthcare billing systems and claim workflows.
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Experience using EMR platforms—AthenaHealth experience is a strong plus.
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Solid understanding of medical terminology and healthcare operations.
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Excellent communication, organization, and time-management skills.
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Strong attention to detail and the ability to handle multiple priorities.
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Problem-solving mindset and ability to work independently.
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Familiarity with legal and healthcare compliance practices is a plus.
Assestment: Click here
Additonal note: - record retrieval (work horse)
- Scheduling (good English and comms, able to critically think, and confident)
- Billing (attention to detail)
- Internal communication/coordination (responding to inquires from providers on patient status, funding, appointment approvals)
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Our recruitment journey
Screen & Assess Applicants
We begin by carefully reviewing each applicant’s resume and work history to ensure they meet the core qualifications for the role. This includes evaluating their skills, experience, and relevant achievements. Candidates who meet the initial criteria proceed to skills-based assessments designed to measure technical proficiency, problem-solving abilities, and other role-specific competencies. From there, we create a shortlist of the most promising candidates.
Initial Interviews
Shortlisted applicants are invited to participate in a preliminary interview conducted by our recruitment team. This stage focuses on understanding the candidate’s background, communication skills, work style, and overall fit for the position. It’s also an opportunity to assess their professionalism, cultural alignment with the client’s organization, and readiness for the responsibilities of the role.
Client Endorsement
After the initial vetting, we select and recommend the top candidates to our client. Each recommended applicant is accompanied by a detailed profile highlighting their qualifications, strengths, and potential value to the client’s team. This ensures the client receives a curated list of candidates who have already been thoroughly evaluated, saving them time while maintaining a high standard of quality.
Welcome to Ten80Ten
This is the official start of the candidate’s journey with us. At this stage, we formally introduce them to the Ten80Ten team and culture, share our mission and values, and outline how we’ll work together. We provide clear guidance on communication channels, expectations, and available support, ensuring every new team member feels informed, connected, and excited to begin their role with confidence.
